About hotel - Brentwood Suites, Quezon City

Cancellation and modification policies vary depending on the rate plan selected at the time of booking.

• Non-refundable bookings cannot be cancelled, modified, or refunded.
• Flexible bookings may be cancelled or modified within the allowed period stated in the confirmation email.

Cancellations made outside the allowed period or no-shows may incur charges equivalent to one night or the full stay.

All reservations made through our website are subject to room availability and confirmation. A booking confirmation will be sent via email once your reservation has been successfully completed. 

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

If a guest fails to arrive on the scheduled check-in date without prior notice, the reservation will be considered a no-show and the applicable charges will apply. The remaining nights may be released by the Hotel.

All room rates are quoted in Philippine Peso (PHP) and are inclusive of applicable taxes, unless otherwise stated. Rates may change without prior notice but confirmed bookings will be honored at the agreed rate.

Full or partial payment may be required at the time of booking, depending on the selected rate or promotion. Accepted payment methods are indicated on the website. Failure to complete payment may result in automatic cancellation of the reservation.

Incidental Deposit : A Php 1,000.00 per room, per night deposit may be required upon check-in by cash or credit card to cover incidental charges.

Preparations and/or Photoshoot: A fee of Php 5,000.00 net will be collected on top of the room rate for all kinds of preparation and/or photoshoot performed within the Hotel. Please call the property for more details. E.g. Wedding

On-site parties or group events are strictly prohibited.

The property accepts cash, credit cards, debit cards and QR PH as mode of payment.

• Check-in time: 2:00 PM
• Check-out time: 12:00 NN

Early check-in and late check-out are subject to availability and may incur additional charges. Guests who wish to request an early check-in or late check-out are advised to contact the accommodation in advance.

All guests are required to present a valid government-issued ID upon check-in. The hotel reserves the right to refuse accommodation if valid identification is not provided.

Room rates are based on the maximum occupancy stated per room type. Additional guests may incur extra charges. Exceeding the maximum occupancy is not permitted.

Policies regarding children, and extra beds vary per room type and are subject to availability. Additional charges may apply. Please contact the accommodation in advance to confirm availability.

Guests are expected to comply with all hotel rules and regulations. Any damage to hotel property caused by the guest will be charged accordingly.

All the assets and valuables of the property should be duly maintained and should not be damaged or destroyed. The property has the discretion to levy any charges in the future if it is proven beyond doubt that such damage/destruction to the asset of the property (both movable and immovable) has been done or caused by the guest. 

The Property reserves the right to send guests away from the Property due to their conduct and behavior or for any other safety, security, medical reasons. This applies in particular, if Guests do not observe instructions given by Property employees, express themselves in a discriminating manner, harass or endanger other guests. Guests will not be permitted to compromise the health, safety and security aspects of the property at any point in time.

If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is the guests responsibility to advise Property management prior to arrival.

The property is 100% smoke-free (including vapes and e-cigarettes). A penalty charge of Php 2,500.00 will be imposed and added to your final room bill should there be evidence of violation of our smoke-free policy.

Pets and items or food with strong odors (e.g., durian, fermented fish, etc.) are strictly not allowed within the premises.

Brentwood Suites shall not be liable for any loss, damage, or theft of personal belongings during the guest’s stay. Guests are advised to secure their valuables at all times and use the safety deposit box provided, where applicable.

Brentwood Suites shall not be liable for compensation for loss or damage to property and/or personal injury or death caused by the acts or negligence of the guests, his family, servants or visitors. In any case, Brentwood Suites’ liability to the guests, if determined to be valid, shall nevertheless be limited to the price of the booking.

Brentwood Suites shall not be liable for any special, incidental or consequential damages, including but not limited to loss of profits, loss of use, and business interruption, arising out of or in connection with the use of the Hotel’s facilities and services.

In all other cases, the guests shall indemnify Brentwood Suites from and against any and all liability, claims or damages resulting or arising from the booking. Brentwood Suites will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its control.

Lost property found on the premises is logged and kept in a secure location. Thereafter items are either disposed of or donated to charity. The Property accepts no responsibility for contacting individuals in relation to lost property.

The Hotel shall not be liable for any cancellation, delay, service interruption, loss, damage, injury, additional expense, or inconvenience arising from circumstances beyond its reasonable control.

These circumstances include, but are not limited to, natural disasters, fire, floods, war, civil unrest, acts of terrorism, strikes, industrial action, government actions or regulations, emergencies, accidents, theft, transportation disruptions, or the failure of machinery, equipment, or other essential services.

The Hotel will make reasonable efforts to assist guests and minimize any disruption; however, no liability shall be accepted for any resulting loss, cost, delay, or inconvenience.

Personal information provided during booking will be handled in accordance with our Privacy Policy and will only be used for reservation and operational purposes.

The hotel reserves the right to amend these Terms and Conditions at any time without prior notice. Updated terms will be posted on the website.